I'm an analyst in a financial organisation in Australia. I have been tasked with understanding the types of enquiries customers call us about, and was thinking about using SharePoint as a solution.
However, since my colleagues are all in different departments, we want to be able to categorise their tracking solution to their department.
Also, since the enquiries for most departments are really quick (between 1 - 3 mins, 8000 a day in total) the solution needs to be able to accurately "drill down" into a contact type and what it's about for a colleague.
So here is what I'm going to do so far, and I'd like your input to confirm that this is the best approach?
1> I'm thinking about making a custom sharepoint 2013 list with customised InfoPath 2013 forms
2> The forms will auto-populate colleague name from Active Directory. Data inputs wi
3> The colleague, ideally, should be able to enter multiple enquiries on one form. So that they don't have to Save/Submit and then create a new form each interaction . The data they'd select would be one or two cascaded drop down boxes.
All I'd like to know is under point 3, what's the best way to "speed up" data entry. Can a user submit multiple rows of data with one form? Can I add buttons to set a hidden field value.. what would you guys do to make the process easier to repetitively enter data that should only take 2 - 3 clicks to fill in?
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