I know this is a really basic question, but I need to build a workflow where users can create support request tickets (stored in a list) that are assigned to one member of "support group". I've got the list, I've got the group created and it has some members. Once a user creates the ticket, it needs to be assigned to a member that does not already have a ticket/task assigned to them.
I was thinking of creating a separate list to keep track of what members have tasks assigned to them but it seems to me that this should be something that SharePoint Designer can just do OOB. However after a bit of searching I've found nothing specific. Can anyone help? I'll be glad to provide any more information needed.
Any help or insight is much appreciated.
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